Follow- up Email

Hi Sam,

I hope you're doing well. I wanted to reach out and check in as it's been a few weeks since we've been in contact.

I wanted to see how you're doing and whether you're still interested in continuing therapy. I completely understand that life can get busy or priorities can shift, but I wanted to make sure you know that I'm here if you'd like to continue our work together.

As part of our legal and ethical responsibilities, we are required to close client files when there has been no contact or appointments for more than 30 days. Before doing so, I wanted to reach out and give you the opportunity to let me know your plans.

If you would like to continue therapy, simply reply to this email or use your client portal to schedule your next appointment. If you need any assistance with scheduling, I'm happy to help.

Client portal: https://endurancecounseling.clientsecure.me/

If you have decided to pause or discontinue therapy at this time, I would appreciate it if you could let me know so I can appropriately update your file. If we do not hear back from you within the next 7 days, we will proceed with an administrative closure of your file due to inactivity.

If you would like a referral to another therapist within our practice or to a provider outside of our practice, please email admin@endurancecounseling.com, and our team will be happy to assist you with referral options. If you prefer to locate a provider on your own, you may also use therapist directories such as Psychology Today to search for providers who accept your insurance or who are located near you.

Please know that if your circumstances change in the future, you are always welcome to re-engage in therapy, and we would be happy to discuss options for resuming services.

Thank you for the opportunity to have been a part of your care. I wish you the very best moving forward, and I hope to hear from you soon.

Warmly,

Notice: This e-mail message and any attachment to this e-mail message contain confidential information that may be legally privileged. If you are not the intended recipient, you must not review, retransmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it. If you have received this e-mail in error, please notify us immediately by return e-mail or by telephone at 386-222-2964 and delete this message. Please note that if this e-mail message contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments may not have been produced by Endurance Counseling.

Discharge Email:

Greetings

As discussed at the initiation of services, our practice is unable to keep client cases open indefinitely due to legal, ethical, and administrative requirements. In accordance with our office policy, cases may be administratively closed following repeated missed appointments or periods of inactivity.

We are reaching out to provide you with an opportunity to discuss your current treatment status and determine whether continuation of services is appropriate at this time. If you wish to continue treatment, please contact our office by phone, reply to this email, or self-schedule an appointment using the following link:

Endurance Counseling Client Portal

If we do not hear from you by (xx/xx/xxxx) your case may be administratively closed due to inactivity.

If you choose to pursue services with another provider, please feel free to contact our office by phone or email. We would be happy to provide referral resources upon request to support continuity of care.

Should you have any questions or need assistance in the future, please do not hesitate to reach out.

For additional mental health and community support resources, please see the following resource guide:

Community Mental Health Resources

Sincerely,
Endurance Counseling LLC

Notice: This e-mail message and any attachment to this e-mail message contain confidential information that may be legally privileged. If you are not the intended recipient, you must not review, retransmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it. If you have received this e-mail in error, please notify us immediately by return e-mail or by telephone at 386-222-2964 and delete this message. Please note that if this e-mail message contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments may not have been produced by Endurance Counseling.

Admin - Intern New appointment Welcome Email

Hello Sam,

Thank you for scheduling a therapy intake appointment with (Therapist) for (Date). We sent you the intake forms to the email address you provided.

Please look out for the following emails:

• Endurance Counseling LLC (our practice) to complete the consent forms, or you can log in here using the email address on file https://endurancecounseling.clientsecure.me/sign-in

The intake session will take about 50 minutes and will start sharply at the scheduled time. Please plan to arrive 10 minutes before the scheduled appointment time. Please feel free to text the number below if you have questions or concerns.

Insurance Information:

To submit claims for your sessions, we typically use the following billing codes: 90834 and 90837 for individual therapy services. We encourage you to contact your insurance provider directly to better understand your specific benefits, including co-payments, co-insurance, and deductible responsibilities for these services.

Please note that (therapist) provides services under clinical supervision and submits claims under her billing supervisor. The billing supervisor for your services is:

Jude Singh LMFT LMHC LPC QS C-DBT
NPI: 1306511001
Tax ID: 871450798

At this time, we do not have full visibility into the details of your individual plan. However, once claims are submitted and processed, we will be able to provide more accurate information regarding your financial responsibility based on your insurance coverage.

Please note: The cut-off time for a late show is 10 min after the scheduled appointment time and after which this will be considered a no-show. I appreciate your understanding.

Endurance Counseling LLC

115 Timberlachen Circle Suite 1013, Lake Mary Florida

Call or Text: 386-222-2964

www.endurancecounseling.com

Notice: This e-mail message and any attachment to this e-mail message contain confidential information that may be legally privileged. If you are not the intended recipient, you must not review, retransmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it. If you have received this e-mail in error, please notify us immediately by return e-mail or by telephone at 386-222-2964 and delete this message. Please note that if this e-mail message contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments may not have been produced by Endurance Counseling.

Appointment Confirmation - Intern

Hello,

We are truly honored to be considered for your therapy needs, and thank you for completing your intake paperwork.

Additionally, we are providing you with your therapist’s contact information in case you need to reach them for clinical or scheduling purposes.

Therapist Name:
Email Preferred: therapistname@endurancecounseling.com
You can also send them a text message using your client portal: https://endurancecounseling.clientsecure.me/
You can also self-schedule and manage your appointments using your client portal, using the link above.

For Billing and Administrative
Email Preferred: admin@endurancecounseling.com
Call or text: 386-222-2964
Estimated Cost of Session: $XX/appointment***

Service Oversight and Supervisory Billing:
(This is the provider you will see in your EOB.)
Jude Singh LMFT LMHC LPC QS C-DBT
NPI: 1306511001

For Virtual appointments:

If this is a video appointment, you will receive the video link for your appointment via email, text, and in your client portal.
If you will be attending your session via phone, you may need to download an app. Please join your session 5 minutes before your scheduled appointment time.

For an in-person appointment:

Please arrive 10 min before the scheduled appointment time.
Please enter through the front door, and the office is located on the first floor, Suite 1013, (the first office on the right). Please let yourself in and use the waiting space inside.

Code for Restroom: #7474 located at the end of the hallway.
For appointments after 5:00 pm, please text or email your therapist once you arrive at the parking lot, and they will come down and let you in.
*** Please note this is an estimate, and the cost may vary once insurance processes your claims

Note: Please do not use tele-therapy for medical or psychological emergencies. Please call 988 for psychological and 911 for medical emergencies or visit your closest hospital.

Endurance Counseling

115 Timberlachen Circle Suite 1013
Lake Mary, Florida 32746
Call or Text: 386-222-2964
Fax: 321-999-9029
www.endurancecounseling.com

Notice: This e-mail message and any attachments to this e-mail message contain confidential information that may be legally privileged. If you are not the intended recipient, you must not review, retransmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it. If you have received this e-mail in error, please notify us immediately by return e-mail or by telephone at 386-222-2964 and delete this message. Please note that if this e-mail message contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments may not have been produced by Endurance Counseling.